FAQ

Q1: Manufacturer or trading company? Where is the company located?

We are an intergration of industy and trade company located in Shenzhen City, Guangdong, China

 

Q2: Can I visit our factory and company office?

Sure, we're warmly welcome for your visit.

 

Q3: Can it be customized?

OEM/ODM is acceptable. Including custom logo on band and straps,custom packaging, custom manuals, and switch display LOGO.

 

Q4: Can you provide the SDK or API files for us to make our own APP?

We have a professional R&D team to provide technical support.

 

Q5: What's your MOQ?

We accept sample order, small order as well as bulk orders.

 

Q6: How to pay for the order?

We accept pay by bank transfer and paypal.

 

Q7: How To Guarantee my Interest?

1.We can draft a legal contract;

2.Your Palpay account will protect your right to receive your order

 

Q8: What's your payment terms for bulk order?

30% Deposit, then balance before shipment.

 

Q9: How to Delivery?

We cooperate with international expresses DHL, UPS, FedEx, TNT; You can also choose your own forwarder.

 

Q10: Product after-sales service scope and service period

We think highly of the quality control, for any quality problem, we will assist to solve it for you.